Relationships in Good Times and
By Paul Lee
Same Fundamentals, Smaller Scale
By Nik Hiremath
Collaboration is a Critical Skill for
By Jim Moran, CPSM, C. P.M.
Making Returns Management Good
By Diane Mollenkopf, Ph. D.
Strengthening Links in Service
By John Fowler, Ph. D., and Mei Li, Ph. D.
Using Strategic Tail Spend to Get
By David C. Wyld, DBA
News, notes and quotes —
just when you need them
Focus on supply chain logistics
Board of Directors Elects New Chair
Cover photo courtesy of Keurig Green Mountain.
ISM PUBLISHING STAFF
Thomas W. Derry
Chief Executive Officer
Chief Content and Engagement Officer
Director, ISM Research & Publications
National Event Sales
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